Terms of Service

These Terms of Service govern your use of the services offered by Filova Ltd ("Filova", "we") at filova.io. Filova Ltd is a company registered in England and Wales under company number 17263134. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Filova serves clients globally through bespoke agency services, and is also developing its own SaaS products, including Wava (WhatsApp AI customer support) and Consentio (cookie consent compliance platform), which it plans to offer on a subscription basis to businesses in the UK, EU, US, Turkey, and elsewhere once launched.

By visiting our site or using our services, you accept these terms.

Filova provides AI agent development, LLM integrations, WhatsApp automation, CRM integrations, custom API development, MCP integrations, workflow automation, data collection, dashboard development, and related consulting and training services for businesses, on a custom quote basis rather than a fixed price list. Scope, timeline, and fees are agreed separately in writing (proposal/contract) for each client.

In addition, Filova develops and operates its own SaaS products, offered globally on a subscription basis. Product-specific terms for these products are presented separately at signup, where applicable.

Beta or early access features offered within Wava, Consentio, and our other products are under active development and may be changed, removed, or discontinued at any time.

You are responsible for providing accurate and complete information required for the project, granting the necessary API access and account permissions in a timely manner, and obtaining any legal consents required for the third-party platforms you use (e.g. WhatsApp Business, your CRM, email providers).

Filova is not liable for delays resulting from your failure to meet these responsibilities in a timely manner.

You are responsible for the security of your own account credentials, including API keys, login details, and access permissions.

A deliverable is considered accepted if it is not rejected in writing by the client within the review period set out in the applicable proposal or contract. Where no review period is specified, it defaults to 7 days.

Payment terms are specified in each project's proposal/contract. Unless otherwise stated, payments are collected at project start and/or tied to project milestones. Prices may be quoted in GBP, USD, EUR, or other currencies depending on the client's location.

Payments may be processed securely through third-party payment providers (e.g. Stripe). Filova does not store your card details on its own systems.

Unless otherwise stated in the proposal, post-delivery maintenance, updates, and support are out of scope and billed separately.

Ownership of bespoke deliverables created for a project, once fully paid, transfers to the client upon delivery, unless otherwise agreed in writing.

Intellectual property rights transferred to the client apply only to the deliverables expressly identified in the written proposal or contract. Filova's general methods, frameworks, reusable components, libraries, automation templates, and know-how are not considered transferred and remain Filova's property, including the source code and branding of its own products such as Wava and Consentio.

Open-source components used in a project (e.g. n8n, Next.js, Supabase) remain subject to their own license terms; Filova does not transfer any rights in these components.

Our services depend on third-party providers such as OpenAI, Anthropic, Meta, WhatsApp, Google, Stripe, Twilio, Vercel, Railway, and Supabase. Filova is not liable for outcomes resulting from these providers' service interruptions, API changes, pricing changes, or policy updates.

These Terms do not constitute a commitment to any specific response time, uptime, or service level (SLA).

AI-powered services produce probabilistic outputs. Filova does not guarantee that content, recommendations, analysis, or decisions generated by artificial intelligence will always be accurate, complete, or fit for a particular purpose. Final review and use of these outputs is your responsibility.

You may not use Filova's services for spam, phishing, unlawful automation, malicious bot activity, copyright infringement, or in a way that violates the usage policies of relevant platforms (e.g. WhatsApp, Meta).

Either party may terminate a service by written notice, subject to the terms of the applicable project contract.

Fees earned for work completed up to termination are handled under our Refund and Cancellation Policy.

Filova reserves the right to temporarily suspend or terminate the relevant services if these Terms are breached, payment obligations are not met, or a security risk is created.

Where you are a consumer based in the United Kingdom, nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where you are based outside the UK, including in Turkey, the EU, or the US, mandatory consumer protection rules of your local jurisdiction remain unaffected by these Terms, to the extent they apply (see our Refund and Cancellation Policy).

The processing of personal data is described in our Privacy Policy.

Filova undertakes to perform its services with reasonable care and skill. We are not liable for indirect losses, loss of profit, or data loss, absent negligence or wilful misconduct.

Filova's total liability is limited to the fees paid under the relevant project or subscription; this limitation covers indirect losses, loss of revenue, loss of business, loss of data, and loss of anticipated savings.

You agree that notices sent by email constitute written notice for the purposes of these Terms.

These Terms are governed by the laws of England and Wales, the jurisdiction in which Filova Ltd is registered. The courts of England and Wales have exclusive jurisdiction over any disputes.

This is without prejudice to any mandatory consumer protection rights you may have under the law of your own country of residence, where applicable.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

For questions about these Terms, contact us at info@filova.io.

These Terms may be updated from time to time. Updated Terms take effect from their date of publication, and the current version is always published on this page.